Privacy Policy

This Privacy Policy explains how Fox Branding Solutions collects, uses, stores, shares, and protects personal information when you visit our website, request a quote, contact us, place an order, submit artwork, or use our branding, printing, signage, vehicle wrapping, exhibition, and promotional branding services.

Fox Branding Solutions respects your privacy and handles personal information in a responsible, lawful, and transparent manner in line with applicable South African data protection requirements, including the Protection of Personal Information Act, 2013, where applicable.

1. Who We Are

Fox Branding Solutions is a South African branding and printing business that provides services such as vehicle branding and wrapping, fleet branding, truck tarpaulin branding, exhibition stands, shop signage, large format printing, gazebo and flag printing, business cards, flyers, corporate gifts, T-shirt and cap printing, embroidery, and graphic design.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity information, such as your name, surname, company name, and job title.
• Contact information, such as your email address, phone number, WhatsApp number, business address, delivery address, or installation address.
• Quote and project information, such as service requirements, design brief, branding goals, vehicle details, signage specifications, measurements, quantities, materials, deadlines, and installation preferences.
• Artwork and brand assets, such as logos, design files, images, artwork, brand guidelines, fonts, graphics, and other materials you submit for production.
• Billing and transaction information, such as invoices, payment references, account details, and order history.
• Communication records, such as messages, emails, quote requests, call notes, feedback, complaints, and customer service interactions.
• Website usage information, such as IP address, browser type, device information, pages visited, referral source, and basic analytics data.

3. How We Collect Personal Information

We may collect personal information when you:

• Submit a contact form or quote request on our website.
• Contact us by email, telephone, WhatsApp, social media, or in person.
• Request branding, printing, signage, design, vehicle wrapping, or promotional item services.
• Send us artwork, logos, brand files, product details, vehicle information, or installation instructions.
• Approve a quote, place an order, make payment, or receive an invoice.
• Use our website or interact with our online content.

4. Why We Use Personal Information

We use personal information for legitimate business and service-related purposes, including to:

• Respond to enquiries and prepare quotes.
• Understand your branding, printing, signage, exhibition, or vehicle wrapping requirements.
• Design, produce, deliver, install, or complete your requested products and services.
• Communicate about proofs, artwork approvals, order status, deadlines, collections, deliveries, and installations.
• Issue invoices, process payments, and maintain accounting records.
• Manage supplier, courier, installer, and production coordination where required for your project.
• Provide customer support and resolve disputes or complaints.
• Improve our website, customer experience, service quality, and internal processes.
• Send service-related notices and, where permitted, promotional updates about our services.
• Protect our business, customers, website, systems, and legal rights.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

5. Legal Basis for Processing

We process personal information where there is a lawful reason to do so. This may include:

• Your consent, such as when you submit an enquiry or agree to receive communications.
• Performance of a contract, such as when we prepare, produce, deliver, or install branding products and services.
• Compliance with legal obligations, such as tax, accounting, and recordkeeping requirements.
• Legitimate business interests, such as responding to customers, preventing fraud, improving services, and protecting our rights.

6. Artwork, Logos, and Customer Materials

When you provide logos, images, artwork, photographs, brand guidelines, vehicle details, product specifications, or other project materials, we use those materials only for the purpose of preparing, designing, producing, printing, installing, delivering, or supporting the relevant project.

You are responsible for ensuring that you have the necessary rights, permissions, licences, and approvals to provide us with any artwork, images, trade marks, logos, fonts, photographs, or third-party materials submitted for use in your project.

7. Sharing Personal Information

We do not sell personal information. We may share personal information only where reasonably necessary for business operations, service delivery, legal compliance, or protection of rights. This may include sharing information with:

• Employees, designers, production staff, installers, and authorised representatives.
• Printing, signage, embroidery, promotional product, installation, and production partners where required for your order.
• Couriers, delivery partners, and logistics providers.
• Payment processors, banks, accountants, auditors, and professional advisers.
• Website hosting, email, IT, analytics, and security service providers.
• Legal, regulatory, tax, law enforcement, or government authorities where required by law.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to make the website work properly, understand visitor behaviour, improve performance, remember preferences, and support website security.

You can control or disable cookies through your browser settings. Disabling some cookies may affect certain website features or performance.

9. Marketing Communications

We may send promotional or service-related communications about our branding, printing, signage, design, and promotional product services where permitted by law or where you have requested or consented to such communications.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the message or by contacting us directly. We may still send non-promotional service messages related to quotes, orders, invoices, artwork approvals, production, deliveries, or installations.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

These measures may include access controls, secure storage, password protection, internal confidentiality practices, system monitoring, and limiting access to personal information to authorised persons who need it for legitimate business purposes.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to complete projects, provide support, maintain business records, comply with legal obligations, resolve disputes, and protect our rights.

Project files, artwork, proofs, invoices, and communication records may be retained where necessary for repeat orders, quality control, warranty issues, tax compliance, or customer support.

12. International Transfers

Some of our service providers, systems, or technology platforms may process or store information outside South Africa. Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information remains protected in accordance with applicable law.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate, incomplete, or outdated information.
• Ask us to delete or destroy personal information where legally permitted.
• Object to the processing of your personal information in certain circumstances.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information has been used or shared.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us using the details listed in this Privacy Policy. We may need to verify your identity before responding to your request.

14. Children’s Privacy

Our services are intended for businesses, organisations, and individuals requesting branding, printing, signage, and related services. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

15. Third-Party Links

Our website may contain links to third-party websites, social media pages, payment platforms, or external services. We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or business practices. The updated version will be posted on this page with a revised “Last Updated” date.

17. Contact Us

For privacy questions, access requests, corrections, complaints, or opt-out requests, please contact: