Terms of Service

These Terms of Service govern your use of the Fox Branding Solutions website and your purchase or use of our branding, printing, signage, design, vehicle wrapping, exhibition, and promotional branding services.

By using our website, requesting a quote, approving artwork, placing an order, making payment, or using our services, you agree to these Terms of Service.

1. About Fox Branding Solutions

Fox Branding Solutions provides creative branding and production services, including vehicle branding and wrapping, fleet branding, truck tarpaulin branding, exhibition stands, shop signage, large format printing, gazebo and flag printing, business cards, flyers, corporate gifts, T-shirt and cap printing, embroidery, and graphic design.

2. Use of Our Website

You may use our website to learn about our services, view information, contact us, request a quote, and make enquiries. You agree not to use the website for any unlawful, harmful, misleading, abusive, or unauthorised purpose.

You must not attempt to interfere with the website, bypass security measures, upload malicious code, scrape content without permission, misrepresent your identity, or use the website in a way that may damage our systems, reputation, or business operations.

3. Quotes and Estimates

Quotes are prepared based on the information, specifications, quantities, sizes, materials, artwork, timelines, and project requirements provided by the customer.

Unless stated otherwise in writing, quotes are estimates and may change if project requirements change, artwork is not print-ready, sizes or quantities are adjusted, special materials are required, installation conditions differ, or additional work is requested.

A quote does not become a confirmed order until we have accepted the order and any required deposit or payment has been received.

4. Orders and Customer Responsibilities

When placing an order, you are responsible for providing complete, accurate, and timely information. This includes correct contact details, billing details, delivery or installation address, artwork files, spelling, dimensions, quantities, colour requirements, vehicle details, material preferences, and any technical specifications.

Delays in providing information, approvals, artwork, payment, site access, or vehicle availability may delay production, delivery, or installation.

5. Artwork, Logos, and Design Files

You are responsible for ensuring that any logos, images, photographs, artwork, fonts, trade marks, designs, brand guidelines, or other materials supplied to us are owned by you or properly licensed for use.

We are not responsible for claims, losses, delays, or costs resulting from unauthorised use of third-party intellectual property supplied by you.

If artwork is not print-ready, low resolution, incorrectly sized, incomplete, or unsuitable for production, additional design, setup, redraw, or preparation charges may apply.

6. Proofs and Approvals

Before production, we may provide digital proofs, mockups, layouts, or artwork previews for approval. You must carefully check all spelling, names, numbers, colours, sizing, layout, placement, quantities, and specifications before approving.

Once artwork is approved, you accept responsibility for the approved design and content. We are not liable for errors, omissions, spelling mistakes, incorrect details, or design issues that were present in approved artwork.

Colours shown on screens may differ from printed colours due to monitor settings, material type, lighting, print process, ink, vinyl, fabric, and production conditions. Reasonable colour variation is not considered a defect.

7. Production, Delivery, and Installation Timelines

Production and delivery timelines are estimates unless we expressly confirm a fixed deadline in writing. Timelines may be affected by artwork readiness, customer approvals, supplier availability, material availability, payment delays, weather, site access, vehicle availability, equipment issues, courier delays, or events outside our reasonable control.

We will make reasonable efforts to meet agreed timelines, but we are not liable for indirect losses, lost profits, missed events, or other consequential losses caused by reasonable production, delivery, or installation delays.

8. Vehicle Branding and Wrapping

For vehicle branding, wrapping, fleet branding, and truck branding projects, the customer must ensure that the vehicle is available at the agreed time, clean, dry, roadworthy, and suitable for installation.

Existing paint condition, rust, dents, scratches, body repairs, poor resprays, peeling paint, contamination, previous vinyl, and surface damage may affect vinyl adhesion, finish quality, removal, and durability.

We are not responsible for pre-existing vehicle defects, paint damage caused by poor paintwork, or issues resulting from unsuitable surfaces. Aftercare instructions must be followed to protect the finish and lifespan of the branding.

9. Signage, Exhibition, and Installation Work

For signage, exhibition stands, gazebos, flags, shopfront branding, and installation work, the customer must provide safe and lawful access to the site, accurate measurements, required approvals, and any necessary permissions from landlords, building managers, event organisers, municipalities, or other authorities.

Unless expressly agreed in writing, the customer is responsible for obtaining permits, approvals, access arrangements, electrical access, structural confirmations, and site-specific permissions.

10. Payment Terms

Payment terms will be stated on the quote, invoice, or written agreement. We may require a deposit, upfront payment, or full payment before design, production, delivery, or installation begins.

Orders may be delayed, paused, or cancelled if payment is not received on time. Ownership of goods may remain with Fox Branding Solutions until full payment has been received.

The customer is responsible for all agreed charges, including design charges, production charges, installation charges, courier charges, call-out fees, storage fees, and any additional work approved or requested by the customer.

11. Cancellations and Changes

Cancellation or change requests must be submitted as soon as possible. Once design, procurement, printing, production, cutting, embroidery, installation preparation, or other work has started, cancellation may not be possible without charges.

Custom branding, printed materials, vehicle wraps, signage, exhibition materials, promotional items, apparel printing, embroidery, and other made-to-order products may not be refundable once approved or produced, unless defective due to our error.

12. Returns, Defects, and Complaints

Because many of our products are custom-made, returns are generally not accepted for approved, correctly produced, personalised, printed, branded, or installed items.

If you believe there is a defect or production error, you must notify us within a reasonable period after collection, delivery, or installation. We may request photographs, inspection, return of the product, or other evidence to assess the issue.

Where we confirm that a defect was caused by our error, we may, at our discretion and where legally permitted, repair, reprint, replace, or credit the affected item.

We are not responsible for defects caused by incorrect customer information, approved artwork errors, misuse, poor storage, improper cleaning, normal wear and tear, weather exposure beyond product limits, third-party handling, customer installation, or failure to follow care instructions.

13. Intellectual Property

All website content, designs, layouts, graphics, text, images, branding concepts, mockups, and materials created by Fox Branding Solutions remain our intellectual property unless otherwise agreed in writing.

Once full payment has been received, the customer may use the final approved deliverables for the agreed business purpose. Unless expressly agreed in writing, we do not transfer ownership of editable source files, working files, concepts, unused designs, production files, templates, or internal processes.

We may display completed work in our portfolio, website, social media, proposals, or marketing materials unless the customer has requested confidentiality in writing and we have agreed to that request.

14. Customer Content Standards

You must not submit content, artwork, slogans, images, or materials that are unlawful, defamatory, fraudulent, misleading, hateful, discriminatory, obscene, infringing, or otherwise harmful.

We may refuse, suspend, or cancel any work that we reasonably believe is unlawful, unsafe, infringing, abusive, misleading, reputationally harmful, or inconsistent with our business standards.

15. Service Availability

We aim to keep our website and services available, but we do not guarantee uninterrupted website access or continuous availability of any specific service, material, product, supplier, or production method.

We may update, suspend, replace, or discontinue any part of our website or services at any time without prior notice.

16. Limitation of Liability

To the maximum extent permitted by law, Fox Branding Solutions will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business, loss of opportunity, reputational loss, missed deadlines, or event-related losses.

Our total liability for any claim relating to a product or service will be limited to the amount paid by the customer for the specific product or service giving rise to the claim, unless applicable law requires otherwise.

17. Indemnity

You agree to indemnify and hold Fox Branding Solutions harmless from claims, losses, damages, costs, liabilities, and expenses arising from your breach of these Terms, your supplied artwork or content, your infringement of third-party rights, your unlawful conduct, or your failure to provide accurate information or approvals.

18. Privacy

We process personal information in accordance with our Privacy Policy. By using our website or services, you acknowledge that personal information may be collected and used as described in the Privacy Policy.

You can view our Privacy Policy at https://foxbrandingsolutions.co.za/privacy-policy.

19. Force Majeure

We are not responsible for delays, failures, or losses caused by circumstances outside our reasonable control, including supplier delays, material shortages, power outages, transport interruptions, labour disruptions, severe weather, fire, flood, theft, accidents, civil unrest, government restrictions, system failures, or other unexpected events.

20. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any dispute relating to these Terms, the website, or our services will be handled under South African law, unless applicable law requires otherwise.

21. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated Terms.

22. Contact Us

For questions about these Terms, orders, quotes, artwork approvals, production, delivery, installation, or complaints, please contact: